Friendly staff from reception through to maid cleaning staff.. a credit to the brand.
Friendly staff; accessible room with good facilities. The fact restaurant attached was perfect with a very good breakfast included.
Smaller hotel but great for our needs.
Great staff, great atmosphere, great hotel
very modern and well maintained
great location for an early Paddington train. clean, welcoming and quiet
friendly and well presented hotel with very good team of staff
clean and tidy and in a good location
I had a free upgrade in a very comfortable room
Free extra time fir the checkout
I received a warm welcome from Antonio on reception. He gave me a street-facing room which was surprisingly quiet. The room was exceptionally clean and nicely appointed, with the best shower I have had in any IHG property. The bed was comfortable and room had good lighting and seating.
The main asset of this hotel is the staff, particularly Antonio, who obviously loves his job and his guests.
3 minute walk from the station (if that)
Room was spotless and very comfortable
The hotel was very quiet
A clean and comfortable space in a top location
The staff were pleasant and the room was spotless. It was a very comfortable room that I enjoyed spending time in but it was also very convenient to the station, which gave me easy access to all of London
First class customer service
My partner and I had the pleasure of staying at the Hotel Indigo in Paddington last night. The location is great as just around the corner from the train and tube lines, and near to many points of interest. Upon checking in after a long train journey, we were very pleasantly surprised by the first class customer service from reception, and in particular, Stanislav (Stan). Stan went the extra mile making sure our stay was exceptional and his positive attitude is a credit to the IHG group. The room was at the front onto the main street but was quiet - phew! Breakfast was gorgeous. Overall we had an excellent stay and would definitely recommend this hotel.
Perfect stay at the Hotel Indigo Paddington
My wife and I had a very pleasant and enjoyable stay at the Hotel Indigo Paddington. The reception staff were all very polite, friendly and helpful. A particular mention for Rosie at the reception desk who was especially kind and went out of her way to be helpful. Our room was very nice and was on the third floor overlooking Norfolk Square opposite. We had the breakfast the next morning in the restaurant and enjoyed this. The hotel is very conveniently situated close to Paddington Station and it only took us a few short minutes to walk between the two. From the hotel it is only approximately 10 minutes walk to Hyde Park and also the Little Venice area where there’s a good choice of restaurants by the canal. My status as an IHG Rewards member was recognised when we checked in and I received the complementary upgrades appropriate to my Spire status which I appreciated. Based on our experience with this stay we would be very happy to choose this hotel again on our next visit to London.