location great and breakfast
Short walk to Paddington Station and tube
Great breakfast and restaurant attached, ate dinner there three nights as great food , staff and choices
Fluffy thick towels
Nice room size for London
Great location and hotel, let down by basic mistakes from some of the staff.
The breakfast was good value, but staff had to be asked for everything and did not seem up to the job when the man in charge wasn’t there, when he was there it was completely different, tables were cleared but not wiped or set for the next guests. When asked to fill up juice they did this but had to be asked to supply glasses.
Staff was excellent and very helpful. Breakfast was great.
Excellent stay and would definitely recommend.
Room was 'compact and bijou'
Smaller than expected but spotlessly clean, with every amenity down to dressing gowns, slippers and proper quality toiletries. The staff were extremely nice and very helpful.
Exactly what I needed for two days visiting friends in London
Location is perfect, both for a stroll in the local area and for accessing London via tube; and Heathrow by the Express. The staff were also, without exception, friendly and accommodating of guest needs. Nothing major happened but one day I needed a paper clip and an envelope.....😊
The location of this hotel was excellent. The rooms were nice (London sized but to be expected). Friendly staff, ean, comfortable, modernized room.
Hotel Indigo remains an excellent choice for a stay in central London.
The location is very convenient for the Heathrow Express, which is the easiest way to get into central London after a long flight. The hotel is also within easy walking distance of 4 tube lines. I arrived a little early but they had a room ready and I was able to check in before the regular check-in time. The room was spacious by London standards and the bed was extremely comfortable. It was serviced every day; other hotels in Paddington, where I had stayed a few months ago, had discontinued daily room cleaning, claiming this was an infection-control requirement.
The staff were very polite and helpful. They kindly agreed to store a small package for me when I had to travel out of the city in the middle of my stay.
Had a really good deal booking on my phone via booking.com......receptionist gave me and my sister vouchers for a free breakfast the next morning. Lovely gesture.
Great hotel and location for price
Location is ideal. In a suburban area not too busy hotel quiet and comfortable but really accessible for sight seeing and shopping . Bella Italia located by reception where y is have breakfast and brilliant after a day out from a glass of wine or a meal.