Reviews

Excellent

10 of 10 stars review on Expedia - 21 May 2025

It is one of the best hotels in London. The room is quite clean with complementary drink.

Excellent

10 of 10 stars review on Expedia - 19 May 2025

"Great location for all the tourist sites staff are very accommodating"

Very clean, high standard accommodation

10 of 10 stars review on IHG.Merlin - 19 May 2025

"Very clean, high standard accommodation with lovely quirky and contemporary touches. Attentive staff, a perfect stay. Thank you. Nothing, it was perfect as was."

Great location

10 of 10 stars review on IHG.Merlin - 17 May 2025

"Great location, kind staff, and a comfortable room. All that's needed. : )"

Cleanliness level was high

10 of 10 stars review on IHG.Merlin - 16 May 2025

"Cleanliness level was high and staff really takes care of customers. Ten points! Also it was good for an asthmatic to be there when no extra fragrances were used in the room."

Highly Recommended Hotel and Service

5 of 5 stars review on TripAdvisor - 14 May 2025

"I stayed at the Indigo London Paddington for two nights with my wife, and our experience was truly exceptional. What makes this hotel special isn't just the prime location and the convenience of having Bella Italia right on its doorstep—it's the incredible staff who go above and beyond for their guests. In particular, I’d like to commend Mr. Shah, who went out of his way when he learned we were celebrating our anniversary. His thoughtful gestures and outstanding service made our stay unique and memorable. He delivered top-notch hospitality with elegance and, always, a warm smile :)"

Almost perfect

4 of 5 stars review on IHG - 12 May 2025

My daughter and I were very happy with this hotel. The location was ultra convenient, the room was comfortable and quiet, and the staff was helpful and attentive. It was almost perfect.

Wonderful

9 of 10 stars review on Booking.com - 28 Apr 2025

Everything was perfect. Big plus for the very friendly and smiling staff

Great location

5 of 5 stars review on TripAdvisor - 26 Apr 2025

Very nice hotel, perfectly located near to the train from Heathrow. It was perfect for us after an overnight flight into London. The room was large enough and quite clean. The towels were some of the nicest I've ever seen in a hotel! We will definitely return.

Staff attitude

5 of 5 stars review on IHG - 25 Apr 2025

Staff attitude is very nice and helpful Elsse was extremely cooperative and accommodating Elizabeth from reception was so professional and prompt with her work.