Reviews

The location was great.

8 of 10 stars review on IHG.Merlin - 28 Sep 2025

The location was great. It was close to Paddington Station and it made it very easy to travel around London. The gentleman who checked us in and the young lady that checked us out at the end were fantastic. Both helpful and engaging. When we arrived he offered to hold our luggage while our room was being cleaned.

by Helmus, Scott

The best was the personal care of reception staff

8 of 10 stars review on IHG.Merlin - 28 Sep 2025

The best was the personal care of reception staff. Very helpfull and looking after guests need and comfort. Thank you

by Pfeiffer Posyniak, Beata

Location was great

10 of 10 stars review on IHG.Merlin - 25 Sep 2025

Location was great, room was clean, staff was very friendly.

The staff is great!

9 of 10 stars review on IHG.Merlin - 24 Sep 2025

The staff is great! Ana is very helpful. Restaurant Bella Italia is very good. Location is perfect.

Great location, great staff, comfy bed.

4 of 5 stars review on IHG 22 Sep 2025

The staff was uniformly excellent. The location is fabulous, easy walking distance to Paddington Station and all its tube stops.

by BigCuz, Minneapolis, Minnesota USA

Perfect Location

4 of 5 stars review on IHG 19 Sep 2025

Hotel Indigo Paddington was just what we needed for our 10 days in London. Close to transport, restaurants, and services. The staff were very kind and friendly and offered suggestions for local activities and services.

by Jennie, Las Vegas

Shah was amazing!!!

5 of 5 stars review on Google - 17 Sep 2025

Shah was amazing!!! He made my first international trip complete! On my last night, he was absolutely phenomenal and his customer service went above and beyond!

by Christy Hall

Shah had the best attitude!

5 of 5 stars review on Google - 17 Sep 2025

Shah had the best attitude! He was smiling, pro active and gave us excellent customer service! Thank you for the smiles!

by Alisa Hearl

Nice sized room and great location.

10 of 10 stars review on IHG.Merlin - 16 Sep 2025

Nice sized room and great location. Jasmine at front desk was excellent!

The front desk was absolutely

9 of 10 stars review on IHG.Merlin - 14 Sep 2025

The service we received from the front desk was absolutely stellar 5 Star. The best attention to detail and customer experience I have ever had staying at a hotel. I wish I could remember her name. Young lady working both the morning of September 12, September 13

by Petersen, Nicole