Reviews

Very welcoming staff at reception

10 of 10 stars review on IHG.Merlin - 29 Jun 2025

Very welcoming staff at reception and in restaurant. Ana at reception and Cisom in the restaurant provided outstanding service and efficiency.

Excellent service

10 of 10 stars review on IHG.Merlin - 28 Jun 2025

Excellent service from William at the front desk. Lovely room upgrade as Platinum Elite member. Room was quiet and slept well. Early checkin available as requested

Great location for quality price

9 of 10 stars review on Booking.com - 25 Jun 2025

The early check-in was appreciated as I had just arrived from an international flight. The location is great. The front desk staff is great.

The shower was fantastic!

10 of 10 stars review on IHG.Merlin - 12 Jun 2025

The shower was fantastic! The bed was comfortable. I can’t think of anything. It worked out great, and I’m happy I chose to stay here. Front desk concierge were all kind and helpful. Sean was great! Sean checked me in and was very accommodating.

It was fixed and working perfectly when we returned later in the day

8 of 10 stars review on IHG.Merlin - 08 Jun 2025

Loved the staff and the included amenities. The location was good and the area was nice and quiet. A special shout out to Shah at the front desk who helped us out several times and took special care to help us solve a travel issue we were having.

Indigo Paddington Hotel

5 of 5 stars review on IHG - 06 Jun 2025

I really liked staying at this hotel during my visit to the United Kingdom. The location essentially in front of Paddington station allowed me to go everywhere with ease. My room was comfortable, quiet, clean, with good temperature. The staff was very friendly.

All Staff was exceptional

10 of 10 stars review on IHG.Merlin - 06 Jun 2025

The Friendliness of the Staff. The Staff went above and beyond to meet all our needs greta stay Thank you.

The best feature of the hotel

10 of 10 stars review on IHG.Merlin - 04 Jun 2025

We had actually had 6 nights on another booking so had a good length of time at the hotel. The best feature of the hotel was Shah on the front desk. He checked us in and his service and warmth throughout our stay were outstanding.

Exceptionally Welcoming

10 of 10 stars review on IHG.Merlin - 02 Jun 2025

Lovely, large, comfortable room, great front desk employees, delicious breakfast. Front desk team were all exceptionally welcoming

Great stay!

5 of 5 stars review on IHG - 29 May 2025

Highly recommended: Great location, nice room, WONDERFUL staff!!