Reviews

Lovely and friendly staff

5 of 5 stars review on Google - 18 Aug 2026

Top location. Lovely and friendly staff. Rooms were clean. Easy going in all areas of London. Sightseeing buses they stop viz a viz from the hotel. Strongly recommended

by Oana Maria

Clean and spacious apartment in paddington.

5 of 5 stars review on TripAdvisor - 17 Aug 2026

Very helpful staff, and clean and spacious apartment. Tried very hard to make your stay comfortable.

by paul f

Stay at Indigo Hotel

5 of 5 stars review on IHG - 16 Aug 2026

Overall good experience to stay, I would definitely recommend the hotel. Location is perfect

by Naqvi, Pakistan

Will revisit for the excellent staff !

5 of 5 stars review on Google - 11 Aug 2026

Best staff I’ve met ever ! Abdul is the friendliest staff, very helpful, nice and welcoming. Will revisit for the excellent staff !

by Hiu Man LAW

The location is superb.

10 of 10 stars review on IHG.Merlin - 10 Aug 2026

The location is superb. you literally arrive at the hotel when you deboard the heathrow express. the premium rooms are nicely decorated, minibar filled (although it' not much and not refilled daily), breakfast in the sun a good start into the day. staff is friendly. will definitely come back.

by Niss, Christian

Nice way to start your day!

5 of 5 stars review on TripAdvisor - 04 Aug 2026

Walking around in the a.m. looking for brkfst. Stopped at the hotel rest. and had a nice brkfst. Pleasant server, food and price.

by David G

Great Location

9 of 10 stars review on IHG.Merlin - 29 Jul 2026

The hotel is in a great location and has a pleasant boutique style.

by Owen, Darren

Front Desk Staff was Welcoming

10 of 10 stars review on IHG.Merlin - 27 Jul 2026

The front desk staff was welcoming, friendly, and accommodating. The air conditioning worked great. The room was clean and quiet. The location from Paddington Station was perfect. I can't think of anything to make it better. Gabriel, Shah, Lesse, Ana, Kuldeep. I may be leaving out someone's name. They were all wonderful! Felt like family.

by Shafer, Terry

Hotel that feels like Home

5 of 5 stars review on IHG - 24 Jul 2026

The air conditioning in heatwave worked superbly. Location on London Street was a block and a half straight walk from Paddington Station. No noise from the station. Nice area. As a solo traveler, the standard queen room was good for me. Comfortable bed and pillows. I was not looking for a large luxury hotel, but a nice, comfortable charming one. The employees at the front desk were incredibly friendly, accommodating and helpful. I felt like we were best friends. We talked about my day adventures before setting out. On my return, the evening staff wanted to hear all about them. I felt like I was returning home and telling my family about my day. (Gabriel, Shah, Lesse, Kuldeep, Ana) Bella Italia cafe is attached that serves breakfast, lunch, dinner and room service. Sussex Fish has great fish & chips for take-away or eat in. Sussex Arms Bar is air conditioned. On the opposite corner is charming Sawyer Arms (built 1854). Portlands 24 hour convenience store next door to hotel. (Workers nice.) At Paddington Square (next to the station), has a convenience shop, Pret A Manger for sandwiches, and other shops. I highy recommend Hotel Indigo. Attention: The sign blends in with all of the other establishments on the street. Not big and flashy. Hotel is in the middle of the block.

by Terry, Dallas, Texas

Thanks Shah

5 of 5 stars review on Google - 15 Jul 2026

I've stopped in a lot of hotels, but this one was the one that goes the extra mile, thanks to Shah and is team. Will differently recommended this one. Thanks Shah

by Mark Keogh