“ Never Disappointed ”5 of 5 stars Reviewed 8 November, 2018 on tripadvisor
This is my 4th year and again delivered above and beyond. I always have an issue with Uber picking me up at hotel - I was telling the night audit staff about this as I was waiting - it was pouring rain and sure enough I see the Uber coming and he pulls over a block away. Well - Silas from the front desk runs out in the rain and directs him to pick me up!!! AMAZING!!! If you want to be close to Paddington then stay here. They are amazing!!! I love this hotel!!! If I could offer one word of advice. The in room linen card needs to be recognized by housekeeping. I sat out on my bed and they still continued to change my sheets and towels. I went to desk and asked them to please not change out anything. I came back and they did it again!! So I just put DND on. This is a simple fix and I appreciate how clean my room always is!!!