“ Base your London vacation from here ”5 of 5 stars Reviewed 10th August '15 on Tripadvisor
I'm traveling Europe with my daughter and we both love this hotel. We checked out of another IHG Hotel that cost $700 a night and came here because we wanted to see a different neighborhood. We both wish we had been here the whole trip. First, the beds and TV are the same as the upper end hotel, but the Indigo has large pillows so it's easy to watch TV from bed, free soft drinks in their mini bar (heaven foor a teen), and a better selection of coffee and teas in the room. The walk in shower here is great, and the bathroom has a heated towel rack.
We love the location of this hotel. It's across the street from the Paddington Tube Station, so all of London is just a tube ride away. Bus lines all stop here because the Paddington Sttaion is so large. There are high end hotels in the area, and some very small ones too. I like the electic feel of the area. There is affordable shopping and food right outside the door. A London Vacation requires a lot of walking, and we are very happy we don't have to walk a mile to get a sandwich. McDonalds, and other chains are close, and so are cute local things.
EXPERT customer service. The front desk is fantastic. We came dragging our tired tourist bodies in and the clerk said, "you look tired. Could I get you a glass of water from the restrurant?" We had a signficaint problem with our reservation (my fault) and the manager spent a long time helping me. If you are traveling to London this is a great home base.